Who are we? We are AIXA CORPORE S.L., and we process your data as the Data Controller. This means we are responsible for determining how and why your personal data is used and protected.

Why do we use your data? We use the data you have provided online or through any other channel to send you personalized communications you have subscribed to, as well as to process your reservation.

Why do we have your data? We are authorized to process your data for several reasons. When you fill out a form or send an email with a question or suggestion, we have a legitimate interest in responding to it. When you make a reservation, we are also authorized based on your consent, for example, when you allow us to send newsletters and personalized offers.

Who do we share your data with? We will only share your data with partner companies as needed to fulfill your requests and provide our services or products, as well as with banking institutions and entities as legally required. Under no circumstances do we sell your data to third parties.

What rights do you have? You have the right to access, rectify, or delete your personal data. You also have the right to object to the use of data you have previously authorized, to request portability, and to not be subject to automated individual decision-making.

When processing your personal data, we apply the following principles to guarantee maximum protection:

• Lawfulness, fairness, and transparency: We always request your consent for the processing of your personal data for one or more specific purposes, which we will inform you of clearly and in advance.

• Data minimization: We will only request the data strictly necessary for the intended purposes.

• Storage limitation: Data will be retained no longer than necessary. For subscriptions, we will regularly review our lists and remove inactive records.

• Integrity and confidentiality: Your data will be processed securely and confidentially. We take all necessary precautions to prevent unauthorized access or misuse of your data by third parties.

In this privacy policy, you will find detailed information about how we use the personal data of our clients, suppliers, and users, and generally of all individuals who contact us, regardless of the communication channel used (online form, phone, email, or in person).

We aim to be transparent about what we do with your personal data, for you to understand the implications of its use, and your rights. That’s why we keep our Privacy Policy, Legal Notice, and Cookie Policy updated, all of which you can find on this website.

If you have any doubts or would like more information, you can continue reading this document.

AIXA CORPORE S.L. is committed to complying with the current legislation on the protection of personal data. Through this privacy policy, and in accordance with the provisions of the GDPR and the Spanish LOPDGDD, AIXA CORPORE S.L. informs users and all data subjects of the following:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The Data Controller is HOTEL AGUERE, S.L.:

Identity: HOTEL AGUERE, S.L. – B38229464
Address: OBISPO REY REDONDO, 55
Phone: +34 922 259 490
Email: informacion@hotelaguere.es

HOTEL AGUERE, S.L. informs users that the data provided through browsing our website, through various data collection forms, or by sending emails, will be processed and included in the Record of Processing Activities managed by HOTEL AGUERE, S.L. in accordance with the GDPR.

2. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

At www.hotelaguere.es, we process data from users of our website as well as from third parties with whom we maintain relationships. To help you better understand how we process your data, we have classified the data by purpose, type, and legal basis according to the type of person involved.

2.1 Website users

What data do we collect from our website users?

• Data provided through forms: full name, phone, email, postal address, and any request details.

• Browsing data: obtained via cookies and Google Analytics.

For what purposes will we process your data?

When you accept our privacy policy, you authorize us to:

• Send information and provide the service requested through our forms.

• Organize, communicate, and hold events or similar activities.

• Send our newsletter, when subscribed, with events, activities, and promotions related to HOTEL AGUERE, S.L. and the sector.

How do we obtain your data?

From:

• Forms completed by website users, which require acceptance of this policy by checking the corresponding box.

What is the legal basis for processing your data?

• Explicit consent (Art. 6.1.a GDPR), given when completing forms and agreeing to receive newsletters and marketing.

• Legitimate interest in creating browsing profiles and identifying preferences through cookies.

• Contract performance or pre-contractual measures when the user requests information about services.

2.2 Clients

What data do we collect from clients?

From forms completed on our website or in person:

• Full name, phone, email, postal and billing address, and request-related information.

How do we obtain your data?

• Online: via accepted cookies or completed forms.

• In person: via customer registration forms, signed contracts, or accepted quotes.

For what purposes will we process your data?

• Generate and manage documentation related to requests and purchases.

• Provide information on offers, products, and related services.

• Process online bookings or purchases via our platform.

What is the legal basis for processing your data?

• Contract performance or pre-contractual steps for service delivery.

• Consent to send newsletters and marketing communications.

• Legitimate interest in sending personalized promotions, updates, and satisfaction surveys.

 

2.3 Job applicants and candidates

What data do we collect?

• Full name, phone, email, postal address, academic and professional information, and attachments (CVs).

How do we obtain your data?

• Delivery of CVs at our location or via the “Join Us” form on our website.

For what purposes will we process your data?

• Only for open recruitment processes or to keep candidates in our talent pool.

What is the legal basis for processing your data?

• Consent, provided by submitting your data and CV to participate in selection processes.

2.4 Social media contacts

What data do we collect?

• Only public identification data available on the social network.

For what purposes will we process your data?

• To respond to messages and requests.

• To interact while you are part of our follower community.

What is the legal basis for processing your data?

• Pre-contractual or contractual relationship under the terms and privacy policies of each social media platform:

Facebook: http://www.facebook.com/policy.php?ref=pf
Instagram: https://help.instagram.com/155833707900388
Twitter: http://twitter.com/privacy
LinkedIn: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest: https://about.pinterest.com/es/privacy-policy
YouTube: https://policies.google.com/privacy

Our website will always aim to establish adequate mechanisms to obtain the user’s consent for cookie installation. When you access our website, a pop-up will appear informing you about the use of cookies and that by continuing to browse, you are giving your consent. Acceptance includes storing your IP address along with the date of acceptance for one year as proof. More information is available in our “Cookie Policy”.

3. HOW LONG DO WE RETAIN YOUR DATA?

3.1 Website users

Data processed based on the user’s consent will be kept as long as it remains relevant for the purpose it was collected for, and until the consent is withdrawn.

Data processed based on legitimate interest will be retained for the time necessary to fulfill the purpose that motivated the collection, always ensuring appropriate safeguards and respecting the rights and freedoms of the data subjects.

Data processed for the execution of a contract or pre-contractual measures will be retained for as long as the contractual relationship remains in force and for the period required by legal obligation thereafter.

The IP address obtained through cookies will be retained for one year to demonstrate the user’s consent.

Regarding the retention period of cookies, you can find more information in our website’s “Cookie Policy.”

3.2 Clients

Data processed on the basis of the client’s consent will be retained as long as it remains relevant for the purpose it was collected for, and until the consent is withdrawn.

Data processed based on legitimate interest will be retained while needed for the original purpose, always ensuring adequate safeguards and respecting the data subject’s rights and freedoms.

Data processed on the basis of a contract or legal obligation will be kept as long as the contractual relationship is in force. Once it ends, data will be retained for the legally required period. In such cases, the data subject cannot request deletion except under specific legally established blocking conditions.

3.3 Job applicants and candidates

Data will be retained as long as the selection process is ongoing. If the application is for future openings, the data will be retained for a maximum of one year, after which the CV will be deleted, unless the data subject explicitly requests its retention and provides an update.

3.4 Social media contacts

Data processed from social media contacts will be retained as long as the user and HOTEL AGUERE, S.L. remain connected on the platform. As the platform is not directly managed by HOTEL AGUERE, S.L., we can only consult or delete data in a restricted way.

We will process your data for as long as you remain linked to HOTEL AGUERE, S.L. through “likes”, “follow”, or similar actions.

To modify or restrict your data or any shared publications, HOTEL AGUERE, S.L. is not responsible for managing such actions—you must do so via your own social media profile settings, in accordance with that platform’s privacy policy.

Regardless of the original legal basis, your data may be processed for scientific, historical, or statistical purposes with appropriate safeguards in place.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only individuals over the age of 14 may provide data through our website or email. If you are under this age, you must have parental or legal guardian consent.

The user guarantees the authenticity and timeliness of all data provided to HOTEL AGUERE, S.L., declares to be over 14 years old, and will be solely responsible for any false or inaccurate statements made.

Personal data processed by HOTEL AGUERE, S.L. may be mandatory or voluntary. Special category data will not be requested via our web forms to ensure privacy. If such data is necessary to provide a service, it will be requested through other channels.

The data collected includes:

• Data from users who subscribe to the newsletter or request marketing communications.

Voluntary information is not required to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms must be filled out. Refusal to provide this data may prevent us from delivering the requested service or response.

If you provide third-party data, you confirm that you have obtained their consent and commit to informing them of the contents of this clause, releasing HOTEL AGUERE, S.L. from any obligation. However, HOTEL AGUERE, S.L. may conduct checks to confirm that the third party has been properly informed, taking the necessary diligence measures in accordance with data protection regulations.

5. WHO WILL YOUR DATA BE SHARED WITH?

Data will not be shared with third parties unless required by law or necessary to fulfill your request.

Potential recipients may include:

• HOTEL FARIONES, S.L., HOTEL AGUERE, S.L., HOTEL PRINCESA YAIZA, S.A., GESTIÓN ATLÁNTICA LANZAROTE S.L., CENTRO DEPORTIVO FARIONES, S.L.

• Public authorities and bodies, when required by tax, labor, social security, or other applicable regulations.

• Data processors (fraud prevention, IT services, customer service, marketing, logistics, etc.).

6. ARE INTERNATIONAL DATA TRANSFERS MADE?

www.hotelaguere.es is hosted in Spain, within the European Union and the European Economic Area, or in compliance with Articles 46 and 47 of the GDPR. Therefore, no international data transfers take place for user data provided on the website.

Our website accesses user data through:

• Contact forms on the website.

• Newsletter subscriptions.

However, international data transfers may occur when sharing data with the aforementioned recipients. In such cases, HOTEL AGUERE, S.L. will use the tools provided under Articles 46 and 49 of the GDPR to ensure appropriate safeguards in countries not covered by a European Commission adequacy decision.

In any case, third parties receiving your personal data will have proven that they have implemented appropriate technical and organizational measures to protect it. Transfers to third countries will only take place when a legally binding agreement exists under Article 46 and subsequent provisions of the GDPR.

By accepting this privacy policy, you consent to the possibility of international data transfers under the indicated guarantees.

If the requirements of the GDPR are not met, the data subject may explicitly consent to the transfer or it may be carried out under a contract in the data subject’s interest. Otherwise, prior authorization from the supervisory authority must be obtained.

HOTEL AGUERE, S.L. will never sell user data to third parties.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

You may exercise the following rights before HOTEL AGUERE, S.L.:

• Access your personal data

• Rectify any inaccurate or incomplete data

• Request deletion or cancellation of your data when it is no longer necessary for the original purpose

• Object to processing

• Request processing restriction under the conditions provided by law

• Request data portability in applicable cases

• Object to being subject to automated decisions

• Withdraw previously given consent

To exercise your rights, you must send a written request indicating the specific right you wish to exercise, along with proof of your identity and a mailing or email address for notifications.

Requests can be sent by post to: HOTEL AGUERE, S.L. – OBISPO REY REDONDO, 55
Or by email to: informacion@hotelaguere.es

HOTEL AGUERE, S.L. must respond to your request within one month. If necessary due to complexity or number of requests, the deadline may be extended by another two months. You will be informed within one month if an extension is needed.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have been violated.

8. ARE MY DATA SECURE?

HOTEL AGUERE, S.L. has an active hosting contract with a company located in Europe that uses state-of-the-art security measures.

The company is based in Spain and implements adequate technical and organizational safeguards to protect your data. If international data transfers occur, they are conducted under a legally binding instrument as required by Articles 46 and following of the GDPR.

HOTEL AGUERE, S.L. ensures that appropriate measures are in place to treat your data confidentially and has implemented information security policies aligned with the type of data processed, in accordance with REGULATION (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data transmitted via our platform is collected through a secure protocol. Our website uses an SSL certificate, ensuring encrypted communication when a user visits our website and shares information.

9. LINKS TO OTHER WEBSITES

If you leave our website by clicking on links to external sites not operated by us, HOTEL AGUERE, S.L. is not responsible for their privacy policies or the cookies they may place on your device.

Date: 08/04/2025
Version: V.1.0