Privacy Policy - Hotel Aguere

PRIVACY POLICY

Who are we?
We are HOTEL AGUERE, S.L., and we process your data as the Data Controller. This means we are responsible for determining how your personal data is used and protected.

What do we use your data for?
We use the data you have provided online or through any other means to send you the personalized communications you have subscribed to, as well as to manage your booking.

Why do we have your data?
We are authorized to process your data for different reasons. When you fill out a form or send us an email with a query or suggestion, we have a legitimate interest in responding to it. We are also authorized when you make a booking. Additionally, we are authorized by your consent when you give us permission to send you our newsletter and personalized offers.

Who do we share your data with?
We only share your data with partner companies to respond to your requests and provide our services or deliver the products you request, as well as with banks and entities required by law. Under no circumstances do we sell your data to third parties.

What rights do you have?
You have the right to access, rectify, or delete your personal data. You also have the right to object to our use of data you previously authorized us to process, the right to data portability, and the right not to be subject to automated individual decision-making.

In processing your personal data, we apply the following principles to ensure the highest level of protection:

Lawfulness, fairness, and transparency principle: We will always require your consent to process your personal data for one or more specific purposes, which we will inform you of in advance with full transparency.
Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we need it. As little as possible.
Storage limitation principle: Data will be retained no longer than necessary for the purposes of the processing. Depending on the purpose, we will inform you of the appropriate retention period. In the case of subscriptions, we will regularly review our lists and delete those records that have been inactive for a considerable time.
Integrity and confidentiality principle: Your data will be processed in a way that ensures adequate security and confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

This privacy policy provides more detailed information about how we use the personal data of our customers, suppliers, users, and anyone who contacts us, regardless of the means of communication used (online form, telephone, email, or in person).

We strive to be transparent about how we handle your personal data, so you can understand the implications of its use and be aware of your rights. For this reason, we keep our Privacy Policy, Legal Notice, and Cookie Policy updated — all of which you can review on this website.

If you have any questions or would like more information about our privacy policy, you can continue reading this document.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is HOTEL AGUERE, S.L.:

Company Name: HOTEL AGUERE, S.L. – B38229464
Address: OBISPO REY REDONDO, 55
Phone: +34 922 259 490
Email: informacion@hotelaguere.es

HOTEL AGUERE, S.L. informs users that the data provided while browsing our website, filling out data collection forms, or sending emails will be processed by HOTEL AGUERE, S.L., and such processing is registered in our Record of Processing Activities in accordance with the GDPR.

2. WHAT DO WE USE YOUR PERSONAL DATA FOR?

At www.hotelaguere.es, we process data of website users and third parties who have a relationship with us. To help you understand how we use your data, we have outlined the purposes, data types, and legal bases for each category of individuals whose data we process.

2.1 Website Users

What data do we collect from our website users?

a) Users who fill out any of our forms:

Identification data: full name, phone number, postal and email address
Information related to the request

b) Users who subscribe to the newsletter or request commercial communications:

Identification data: full name, phone number, postal and email address

c) Users who browse our website:

Data collected through cookies and Google Analytics

When users accept our privacy policy, they authorize us to use their data for the following purposes:

To provide the requested information and services via our online forms
To organize and communicate events or similar activities
To send newsletters including events, activities, and promotions from HOTEL AGUERE, S.L. and related sectors of interest

How do we obtain your data?

Through:

The forms completed by users for the purposes specified, subject to acceptance of our privacy policy by checking the corresponding box

What is the legal basis for processing your data?

User consent (Article 6.1.a GDPR), given through form submission or newsletter opt-in. Users may withdraw consent at any time, though this will not affect prior data processing.
Legitimate interest in profiling browsing behavior and preferences through cookies
Contract performance or pre-contractual measures when a user submits a request through our website or inquires about services offered by HOTEL AGUERE, S.L.

2.2 Clients

What data do we collect from our clients?

a) Clients who fill out forms on our website or at our physical location:

Identification data: full name, phone number, postal and email address
Information related to the request

b) Clients who make a reservation or place an order at our physical location:

Identification data: full name, postal and email address, phone number, billing address

How do we obtain your data?

If you’re an online client:

Through the contact or reservation form on our website
Through cookies accepted when you first visit www.hotelaguere.es

If you’re an in-person client:

Through a client registration form
Acceptance of a quote
Signing of a contract

What are your data used for?

To generate and manage documents related to your requests and purchases
To provide information about offers, products, and services related to your purchase
To manage your online booking or purchase through our platform

What is the legal basis for processing your data?

Contract execution or pre-contractual measures for providing the requested service or product
User consent for sending newsletters and promotional communications about HOTEL AGUERE, S.L. and relevant sectors (revocable at any time)
Legitimate interest for sending exclusive promotions, updates, personalized information, and satisfaction surveys

2.3 Job Applicants and Candidates

What data do we collect from applicants?

a) Data submitted via the “Join Us” form:

Identification data: full name, phone number, postal and email address
Academic and employment background
Any documents uploaded by the applicant

How do we obtain your data?

Through CVs submitted in person or through the “Join Us” form on our website

What is your data used for?

For selection processes currently open or for future vacancies, if submitted to our job pool

What is the legal basis for processing your data?

User consent, given by submitting your data and CV through the HOTEL AGUERE, S.L. website to participate in ongoing or future selection processes unless you object to such processing

2.4 Social Media Contacts

What data do we collect?

a) Social media profile data: HOTEL AGUERE, S.L. will not request any data beyond what you have included in your social media profile.

What are your data used for?

To respond to and manage your queries or requests
To interact with you while you are part of our follower community

What is the legal basis for processing your data?

Execution of the pre-contract/contract between you and the respective social network, according to their privacy policies:
- Facebook
- Instagram
- Twitter (now X)
- LinkedIn
- Pinterest
- YouTube

Cookies Policy and Consent

When users access our website, a pop-up informs them of our cookie use and states that by continuing to browse, they consent to the installation of cookies. Acceptance of cookies implies consent for storing the user’s IP address in the records of www.hotelaguere.es, along with the date of acceptance, for a period of one year to prove consent. You can learn more in our “Cookies Policy.”

Who are we? We are AIXA CORPORE S.L., and we process your data as the Data Controller. This means we are responsible for determining how and why your personal data is used and protected.

Why do we use your data? We use the data you have provided online or through any other channel to send you personalized communications you have subscribed to, as well as to process your reservation.

Why do we have your data? We are authorized to process your data for several reasons. When you fill out a form or send an email with a question or suggestion, we have a legitimate interest in responding to it. When you make a reservation, we are also authorized based on your consent, for example, when you allow us to send newsletters and personalized offers.

Who do we share your data with? We will only share your data with partner companies as needed to fulfill your requests and provide our services or products, as well as with banking institutions and entities as legally required. Under no circumstances do we sell your data to third parties.

What rights do you have? You have the right to access, rectify, or delete your personal data. You also have the right to object to the use of data you have previously authorized, to request portability, and to not be subject to automated individual decision-making.

When processing your personal data, we apply the following principles to guarantee maximum protection:

Lawfulness, fairness, and transparency: We always request your consent for the processing of your personal data for one or more specific purposes, which we will inform you of clearly and in advance.
Data minimization: We will only request the data strictly necessary for the intended purposes.
Storage limitation: Data will be retained no longer than necessary. For subscriptions, we will regularly review our lists and remove inactive records.
Integrity and confidentiality: Your data will be processed securely and confidentially. We take all necessary precautions to prevent unauthorized access or misuse of your data by third parties.

In this privacy policy, you will find detailed information about how we use the personal data of our clients, suppliers, and users, and generally of all individuals who contact us, regardless of the communication channel used (online form, phone, email, or in person).

We aim to be transparent about what we do with your personal data, for you to understand the implications of its use, and your rights. That’s why we keep our Privacy Policy, Legal Notice, and Cookie Policy updated, all of which you can find on this website.

If you have any doubts or would like more information, you can continue reading this document.

AIXA CORPORE S.L. is committed to complying with the current legislation on the protection of personal data. Through this privacy policy, and in accordance with the provisions of the GDPR and the Spanish LOPDGDD, AIXA CORPORE S.L. informs users and all data subjects of the following:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The Data Controller is HOTEL AGUERE, S.L.:

Identity: HOTEL AGUERE, S.L. – B38229464
Address: OBISPO REY REDONDO, 55
Phone: +34 922 259 490
Email: informacion@hotelaguere.es

HOTEL AGUERE, S.L. informs users that the data provided through browsing our website, through various data collection forms, or by sending emails, will be processed and included in the Record of Processing Activities managed by HOTEL AGUERE, S.L. in accordance with the GDPR.

2. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

At www.hotelaguere.es, we process data from users of our website as well as from third parties with whom we maintain relationships. To help you better understand how we process your data, we have classified the data by purpose, type, and legal basis according to the type of person involved.

2.1 Website users

What data do we collect from our website users?

Data provided through forms: full name, phone, email, postal address, and any request details.
Browsing data: obtained via cookies and Google Analytics.

For what purposes will we process your data?

When you accept our privacy policy, you authorize us to:

Send information and provide the service requested through our forms.
Organize, communicate, and hold events or similar activities.
Send our newsletter, when subscribed, with events, activities, and promotions related to HOTEL AGUERE, S.L. and the sector.

How do we obtain your data?

From:

Forms completed by website users, which require acceptance of this policy by checking the corresponding box.

What is the legal basis for processing your data?

Explicit consent (Art. 6.1.a GDPR), given when completing forms and agreeing to receive newsletters and marketing.
Legitimate interest in creating browsing profiles and identifying preferences through cookies.
Contract performance or pre-contractual measures when the user requests information about services.

2.2 Clients

What data do we collect from clients?

From forms completed on our website or in person:

Full name, phone, email, postal and billing address, and request-related information.

How do we obtain your data?

Online: via accepted cookies or completed forms.
In person: via customer registration forms, signed contracts, or accepted quotes.

For what purposes will we process your data?

Generate and manage documentation related to requests and purchases.
Provide information on offers, products, and related services.
Process online bookings or purchases via our platform.

What is the legal basis for processing your data?

Contract performance or pre-contractual steps for service delivery.
Consent to send newsletters and marketing communications.
Legitimate interest in sending personalized promotions, updates, and satisfaction surveys.

2.3 Job applicants and candidates

What data do we collect?

Full name, phone, email, postal address, academic and professional information, and attachments (CVs).

How do we obtain your data?

Delivery of CVs at our location or via the “Join Us” form on our website.

For what purposes will we process your data?

Only for open recruitment processes or to keep candidates in our talent pool.

What is the legal basis for processing your data?

Consent, provided by submitting your data and CV to participate in selection processes.

2.4 Social media contacts

What data do we collect?

Only public identification data available on the social network.

For what purposes will we process your data?

To respond to messages and requests.
To interact while you are part of our follower community.

What is the legal basis for processing your data?

Pre-contractual or contractual relationship under the terms and privacy policies of each social media platform:

Facebook: http://www.facebook.com/policy.php?ref=pf
Instagram: https://help.instagram.com/155833707900388
Twitter: http://twitter.com/privacy
LinkedIn: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest: https://about.pinterest.com/es/privacy-policy
YouTube: https://policies.google.com/privacy

Our website will always aim to establish adequate mechanisms to obtain the user’s consent for cookie installation. When you access our website, a pop-up will appear informing you about the use of cookies and that by continuing to browse, you are giving your consent. Acceptance includes storing your IP address along with the date of acceptance for one year as proof. More information is available in our “Cookie Policy”.

3. HOW LONG DO WE RETAIN YOUR DATA?

3.1 Website users

Data processed based on the user’s consent will be kept as long as it remains relevant for the purpose it was collected for, and until the consent is withdrawn.

Data processed based on legitimate interest will be retained for the time necessary to fulfill the purpose that motivated the collection, always ensuring appropriate safeguards and respecting the rights and freedoms of the data subjects.

Data processed for the execution of a contract or pre-contractual measures will be retained for as long as the contractual relationship remains in force and for the period required by legal obligation thereafter.

The IP address obtained through cookies will be retained for one year to demonstrate the user’s consent.

Regarding the retention period of cookies, you can find more information in our website’s “Cookie Policy.”

3.2 Clients

Data processed on the basis of the client’s consent will be retained as long as it remains relevant for the purpose it was collected for, and until the consent is withdrawn.

Data processed based on legitimate interest will be retained while needed for the original purpose, always ensuring adequate safeguards and respecting the data subject’s rights and freedoms.

Data processed on the basis of a contract or legal obligation will be kept as long as the contractual relationship is in force. Once it ends, data will be retained for the legally required period. In such cases, the data subject cannot request deletion except under specific legally established blocking conditions.

3.3 Job applicants and candidates

Data will be retained as long as the selection process is ongoing. If the application is for future openings, the data will be retained for a maximum of one year, after which the CV will be deleted, unless the data subject explicitly requests its retention and provides an update.

3.4 Social media contacts

Data processed from social media contacts will be retained as long as the user and HOTEL AGUERE, S.L. remain connected on the platform. As the platform is not directly managed by HOTEL AGUERE, S.L., we can only consult or delete data in a restricted way.

We will process your data for as long as you remain linked to HOTEL AGUERE, S.L. through “likes”, “follow”, or similar actions.

To modify or restrict your data or any shared publications, HOTEL AGUERE, S.L. is not responsible for managing such actions—you must do so via your own social media profile settings, in accordance with that platform’s privacy policy.

Regardless of the original legal basis, your data may be processed for scientific, historical, or statistical purposes with appropriate safeguards in place.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only individuals over the age of 14 may provide data through our website or email. If you are under this age, you must have parental or legal guardian consent.

The user guarantees the authenticity and timeliness of all data provided to HOTEL AGUERE, S.L., declares to be over 14 years old, and will be solely responsible for any false or inaccurate statements made.

Personal data processed by HOTEL AGUERE, S.L. may be mandatory or voluntary. Special category data will not be requested via our web forms to ensure privacy. If such data is necessary to provide a service, it will be requested through other channels.

The data collected includes:

Data from users who subscribe to the newsletter or request marketing communications.

Voluntary information is not required to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms must be filled out. Refusal to provide this data may prevent us from delivering the requested service or response.

If you provide third-party data, you confirm that you have obtained their consent and commit to informing them of the contents of this clause, releasing HOTEL AGUERE, S.L. from any obligation. However, HOTEL AGUERE, S.L. may conduct checks to confirm that the third party has been properly informed, taking the necessary diligence measures in accordance with data protection regulations.

5. WHO WILL YOUR DATA BE SHARED WITH?

Data will not be shared with third parties unless required by law or necessary to fulfill your request.

Potential recipients may include:

HOTEL FARIONES, S.L., HOTEL AGUERE, S.L., HOTEL PRINCESA YAIZA, S.A., GESTIÓN ATLÁNTICA LANZAROTE S.L., CENTRO DEPORTIVO FARIONES, S.L.
Public authorities and bodies, when required by tax, labor, social security, or other applicable regulations.
Data processors (fraud prevention, IT services, customer service, marketing, logistics, etc.).

6. ARE INTERNATIONAL DATA TRANSFERS MADE?

www.hotelaguere.es is hosted in Spain, within the European Union and the European Economic Area, or in compliance with Articles 46 and 47 of the GDPR. Therefore, no international data transfers take place for user data provided on the website.

Our website accesses user data through:

Contact forms on the website.
Newsletter subscriptions.

However, international data transfers may occur when sharing data with the aforementioned recipients. In such cases, HOTEL AGUERE, S.L. will use the tools provided under Articles 46 and 49 of the GDPR to ensure appropriate safeguards in countries not covered by a European Commission adequacy decision.

In any case, third parties receiving your personal data will have proven that they have implemented appropriate technical and organizational measures to protect it. Transfers to third countries will only take place when a legally binding agreement exists under Article 46 and subsequent provisions of the GDPR.

By accepting this privacy policy, you consent to the possibility of international data transfers under the indicated guarantees.

If the requirements of the GDPR are not met, the data subject may explicitly consent to the transfer or it may be carried out under a contract in the data subject’s interest. Otherwise, prior authorization from the supervisory authority must be obtained.

HOTEL AGUERE, S.L. will never sell user data to third parties.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

You may exercise the following rights before HOTEL AGUERE, S.L.:

Access your personal data
Rectify any inaccurate or incomplete data
Request deletion or cancellation of your data when it is no longer necessary for the original purpose
Object to processing
Request processing restriction under the conditions provided by law
Request data portability in applicable cases
Object to being subject to automated decisions
Withdraw previously given consent

To exercise your rights, you must send a written request indicating the specific right you wish to exercise, along with proof of your identity and a mailing or email address for notifications.

Requests can be sent by post to: HOTEL AGUERE, S.L. – OBISPO REY REDONDO, 55
Or by email to: informacion@hotelaguere.es

HOTEL AGUERE, S.L. must respond to your request within one month. If necessary due to complexity or number of requests, the deadline may be extended by another two months. You will be informed within one month if an extension is needed.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have been violated.

8. ARE MY DATA SECURE?

HOTEL AGUERE, S.L. has an active hosting contract with a company located in Europe that uses state-of-the-art security measures.

The company is based in Spain and implements adequate technical and organizational safeguards to protect your data. If international data transfers occur, they are conducted under a legally binding instrument as required by Articles 46 and following of the GDPR.

HOTEL AGUERE, S.L. ensures that appropriate measures are in place to treat your data confidentially and has implemented information security policies aligned with the type of data processed, in accordance with REGULATION (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data transmitted via our platform is collected through a secure protocol. Our website uses an SSL certificate, ensuring encrypted communication when a user visits our website and shares information.

9. LINKS TO OTHER WEBSITES

If you leave our website by clicking on links to external sites not operated by us, HOTEL AGUERE, S.L. is not responsible for their privacy policies or the cookies they may place on your device.

Date: 08/04/2025
Version: V.1.0